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Broken bird? Wrong bird? Changed your mind? Here’s the plan for returns, swaps, and quick fixes.
Sometimes things go sideways. Maybe your bird isn’t what you ordered. Maybe it showed up a little banged up. Or maybe it just never turned up at all. Don’t worry — we’re here to help. For all of these issues, you can contact us in these ways:. Email:
Yep, you can return your bird if it doesn’t suit. Here’s the deal:. Returns accepted within 30 days of delivery. Bird must be unused and uninstalled. No signs of weathering, patina, or marks. Must be in original condition. Email [email protected]
Sure thing, as long as the return meets the conditions:. The bird is unused and uninstalled. It was delivered within the last 30 days. Once we receive and inspect your return, we’ll issue a refund to your original payment method. Shipping costs (unle
Yes! Exchanges work just like returns. Bird must be unused, uninstalled, and in original condition. Exchanges must be requested within 30 days of delivery. Email us at [email protected] with your order number and the bird you'd like to exchange fo