You will receive a shipping confirmation email with tracking details once the order has shipped. Please allow 48-72 hours after placing your order for tracking information to become available. You can track your order from your Order Management Porta

You will receive a shipping confirmation email with tracking details once the order has shipped. Please allow&#xA0;48-72&#xA0;hours after placing your order for tracking information to become available.You can track your order from your&#xA0;<a href="https://www.metalbird.co.nz/pages/help-center?hcUrl=%2Fen-GB" rel="noopener noreferrer" target="_blank">Order Management Portal</a>.

How do I track my order?

We ship with NZ Post.&#xA0;

Who do you ship with?

Unfortunately, we can only have one shipping address per order. If you would like to send to separate addresses, you will need to place your order separately.

Unfortunately, we can only have one shipping address per order. If you would like to send to separate addresses, you will need to place your order separately. &#xA0;

Can I ship to multiple addresses?

We strongly advise shipping to a physical address to avoid long delivery timelines and our standard delivery timelines do not apply.

We strongly advise shipping to a physical address to avoid long delivery timelines and our standard delivery timelines do not apply. &#xA0;

Can you ship to a PO box?

Shipping price nationwide is a flat NZD$9.99. International shipping is only offered from New Zealand to Australia at a flat rate of $39.99, but should you want to ship to another country, we encourage you to visit our other websites in Australia (.c

Shipping price nationwide is a flat NZD$9.99. International shipping is only offered from New Zealand to Australia at a flat rate of $39.99, but should you want to ship to another country, we encourage you to visit our other websites in <a href="https://metalbird.com.au/" rel="noopener noreferrer" target="_blank">Australia (.com.au)</a>, <a href="https://metalbird.com/" rel="noopener noreferrer" target="_blank">USA (.com)</a>, <a href="https://metalbird.ca/" rel="noopener noreferrer" target="_blank">Canada (.ca)</a>, <a href="https://metalbird.co.uk/" rel="noopener noreferrer" target="_blank">UK (.co.uk)</a> and <a href="https://metalbird.eu/" rel="noopener noreferrer" target="_blank">Europe (.eu)</a> for more local shipping options. International shipping to most countries is offered from our USA site.

How much does shipping cost?

FREE on orders $150 and over. Yay!

Do you offer free shipping?

So the answer is yes...and no. From New Zealand, we ship only within New Zealand and to our cousins in Australia. We have found it a little painful to try to send elsewhere. However, don't despair. We sell all over the world - making and shipping pro

So the answer is yes...and no.From New Zealand, we ship only within New Zealand and to our cousins in Australia. We have found it a little painful to try to send elsewhere. However, don&apos;t despair. We sell all over the world - making and shipping product locally to make sure we support local communities and lower our carbon footprint.So, we have websites in Australia (www.metalbird.com.au), the USA (www.metalbird.com), Canada (www.metalbird.ca), UK (www.metalbird.co.uk), Mainland Europe (<a id="isPasted">www.metalbird.nl</a> for Netherlands, <a href="//www.metalbird.fr">www.metalbird.fr</a> for France and <a href="//www.metalbird.eu">www.metalbird.eu</a> for the rest of Europe). We make the product in the region and warehouse and ship locally.The product ranges are local to the region, so it will look a little different than the New Zealand collection, but they are made from the same premium quality Corten steel and are beautiful works of art no matter which part of the globe you are sending to!

Do you ship Internationally?

Route Shipping Protection

Metalbird New Zealand Help Center

Shipping

Installation: How to install my bird?

What is a Metalbird made from?

Rust/Patina - Corten Steel

Can you paint them?

Where are Metalbirds made?

Who designs the birds?

Do you do custom birds?

Will my Metalbird scare off real birds?

I'm travelling. Can I take my Metalbird on the plane?

Will the hammering of a Metalbird into a tree damage the tree?

Size: How big are the birds?

What are 'Seconds'?

Collaborations and Partnerships

Product

What is your return policy?

When will I get my refund?

How do I start a return?

I'm having trouble logging in

How do I cancel my order?

Can I edit or add anything to my order?

Free Mini Bird Promotion

Order

Filing a Claim

Policies

Claim Status

How long does delivery take?

My order was marked delivered but isn't here

What do I do if I receive the wrong item in my order?

Delivery

Can gift vouchers be returned?

Will my gift voucher expire?

How do I use my gift voucher?

Can a gift voucher be used to buy another gift voucher?

How do I know how much is left on my gift voucher?

Can I use more than one discount code?

Can I use my discount code on limited edition items?

How do I apply promo/discount codes?

Can more than one gift voucher be used towards a purchase?

Does my discount code expire?

Discount Codes & Gift Vouchers

Can Metalbirds be sent as gifts?

Do you include order information in the shipment?

Gifting

How did this collaboration come to life?

How authentic is this collaboration?

What are the Lord of the Rings pieces made from?

Can you ship internationally?

Lord Of The Rings