Metalbird New Zealand Help Center

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. We are available on our live chat, or through our <a href="https://www.metalbird.co.nz/pages/help-center?hcUrl=%2Fen-GB%2Fcontact" rel="noopener noreferrer" target="_blank">contact form</a>.&#xA0;

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. We are available on our l

Can I edit or add anything to my order?

Order

Installation: How to install my bird?

What is a Metalbird made from?

Rust/Patina - Corten Steel

Can you paint them?

Where are Metalbirds made?

Who designs the birds?

Do you do custom birds?

Will my Metalbird scare off real birds?

I'm travelling. Can I take my Metalbird on the plane?

Will the hammering of a Metalbird into a tree damage the tree?

Size: How big are the birds?

What are 'Seconds'?

Collaborations and Partnerships

Product

What is your return policy?

When will I get my refund?

How do I start a return?

I'm having trouble logging in

How do I cancel my order?

Free Mini Bird Promotion

How do I track my order?

Who do you ship with?

Can I ship to multiple addresses?

Can you ship to a PO box?

How much does shipping cost?

Do you offer free shipping?

Do you ship Internationally?

Filing a Claim

Policies

Claim Status

Route Shipping Protection

Shipping

How long does delivery take?

My order was marked delivered but isn't here

What do I do if I receive the wrong item in my order?

Delivery

Can gift vouchers be returned?

Will my gift voucher expire?

How do I use my gift voucher?

Can a gift voucher be used to buy another gift voucher?

How do I know how much is left on my gift voucher?

Can I use more than one discount code?

Can I use my discount code on limited edition items?

How do I apply promo/discount codes?

Can more than one gift voucher be used towards a purchase?

Does my discount code expire?

Discount Codes & Gift Vouchers

Can Metalbirds be sent as gifts?

Do you include order information in the shipment?

Gifting

How did this collaboration come to life?

How authentic is this collaboration?

What are the Lord of the Rings pieces made from?

Can you ship internationally?

Lord Of The Rings

Can I edit or add anything to my order?Updated 8 months ago