Metalbird New Zealand Help Center logo
Metalbird New Zealand Help Center logo

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Order

Do I need to create an account to buy a bird?

Nope! You can check out as a guest—no account needed (to be honest, that's how most of our flock do it). But if you’d like to track orders, see your past birds, or make future checkouts faster, creating an account does make things a bit breezier. You

Adding/Changing/Cancelling after I have placed my order

You've done your order, checked everything, you pressed the "Pay now" button...your order is now in our system! Then you decide you need one more thing, or you have instant regret and changed your mind...what now?. Best bet? Double-check everything b

How returns and refunds work

How do I return my bird?. On the rare occasion where you're not satisfied with your purchase (maybe it got messed up by the courier!), please contact us within 7 days of purchase to request a refund or exchange. The item must be returned within 14 da