PoliciesUpdated 6 months ago

Here’s a quick rundown of what’s covered by Route Shipping Protection:

Lost (stuck in transit):

Domestic: File a claim between 7 and 30 days after the last shipping update.
International: File between 20 and 30 days after the last shipping update.
Stolen (marked as delivered):

File a claim between 5 and 30 days after your order is marked as delivered.
Damaged:
Submit a claim with photos of the damaged package and item(s) within 30 days of delivery. For the full details, check out their policies here.