Metalbird New Zealand Help Center

We are sorry to hear you received the wrong item in your order!&#xA0;Please report your order issue in our&#xA0;<a href="https://www.metalbird.co.nz/pages/help-center?hcUrl=%2Fen-GB" rel="noopener noreferrer" target="_blank">Order Management portal</a>&#xA0;for further assistance. Include a photo of the item received and the name of the missing item. We will be happy to assist!

We are sorry to hear you received the wrong item in your order!. Please report your order issue in our Order Management portal for further assistance. Include a photo of the item received and the name of the missing item. We will be happy to assist!

What do I do if I receive the wrong item in my order?

Delivery

Installation: How to install my bird?

What is a Metalbird made from?

Rust/Patina - Corten Steel

Can you paint them?

Where are Metalbirds made?

Who designs the birds?

Do you do custom birds?

Will my Metalbird scare off real birds?

I'm travelling. Can I take my Metalbird on the plane?

Will the hammering of a Metalbird into a tree damage the tree?

Size: How big are the birds?

What are 'Seconds'?

Collaborations and Partnerships

Product

What is your return policy?

When will I get my refund?

How do I start a return?

I'm having trouble logging in

How do I cancel my order?

Can I edit or add anything to my order?

Free Mini Bird Promotion

Order

How do I track my order?

Who do you ship with?

Can I ship to multiple addresses?

Can you ship to a PO box?

How much does shipping cost?

Do you offer free shipping?

Do you ship Internationally?

Filing a Claim

Policies

Claim Status

Route Shipping Protection

Shipping

How long does delivery take?

My order was marked delivered but isn't here

Can gift vouchers be returned?

Will my gift voucher expire?

How do I use my gift voucher?

Can a gift voucher be used to buy another gift voucher?

How do I know how much is left on my gift voucher?

Can I use more than one discount code?

Can I use my discount code on limited edition items?

How do I apply promo/discount codes?

Can more than one gift voucher be used towards a purchase?

Does my discount code expire?

Discount Codes & Gift Vouchers

Can Metalbirds be sent as gifts?

Do you include order information in the shipment?

Gifting

How did this collaboration come to life?

How authentic is this collaboration?

What are the Lord of the Rings pieces made from?

Can you ship internationally?

Lord Of The Rings

What do I do if I receive the wrong item in my order?Updated 8 months ago